Recently, I was on a call with someone asking about our services, and they posed a great question:
"What’s one of the biggest improvements you’ve been able to make with technology?"
The answer came instantly.
One of our first clients, Earth Solutions Group (ESG) - a leading soil remediation company - is still one of the best examples of how the right technology can fundamentally change how a business operates.
The Challenge
Earth Solutions Group manages multiple tip sites for their clients. Their responsibilities span:
- Environmental approvals
- Managing remediation works
- Handling customers tipping material at sites
- Ensuring compliance, billing, and reporting
But like many growing operational businesses, their systems hadn’t grown with them.
They were facing some serious issues:
- Their systems were disjointed, requiring manual processes across multiple tools
- Tip dockets were collected on-site and physically sent back to the office
- There was no central way to approve or manage customers tipping at individual sites
- Customers could tip material and disappear before paying
- Invoicing could take up to three months from the original transaction
That last point was the killer. Cash flow was delayed, errors crept in, and real-time decision-making was almost impossible.
The Breakthrough
The most immediate and visible improvement?
We reduced ESG’s invoicing cycle from up to three months down to the same business day.
That single change unlocked something even bigger:
Real-time billing for non-account customers, dramatically reducing lost revenue and improving cash flow.
The Solution We Built
We developed a fully integrated, end-to-end system that brought ESG’s entire operation into one connected platform.
Here’s what that system now handles:
- A public website connected directly to their software, showing real-time tipping rates and opening hours
- A full application and approval workflow for customers wanting to tip at each site
- A site-level app to validate who is approved to tip — including checking payment methods and account status
- On-site staff and machine management
- Leave and timesheet management for employees
- Automated daily invoicing and payments, integrated with multiple accounting systems
- Weighbridge docket printing at site
- Detailed site-level reporting, rolled up into ESG-wide operational insights
All of this works together - no double handling, no paper trails, no “we’ll invoice that later.”
The Result
What ESG gained wasn’t just software - it was control.
- Faster, more accurate billing
- Dramatically improved cash flow
- Reduced revenue leakage
- Better compliance and approval management
- Real-time visibility across every site
It’s a great reminder that the biggest wins in technology aren’t flashy features - they’re the moments where a business suddenly operates smoother, faster, and with far less friction.
And honestly? That’s the kind of work we love doing.
