At Dcode Group, we've always believed that great software projects run on clarity. That's why we built Kanopi - our all-in-one Project Management platform that powers everything we do.
Kanopi manages Clients, Projects, Quotes, Tickets (with log history), Timesheets, Invoices, and even our work allocation. It's the operational heartbeat of our business, and it's also the interface our clients use for complete transparency over their projects.
On top of that, we embed Kanopi directly into the software we build - so end-users can provide immediate feedback right from within the application. No switching tools. No missed context.
But as our team and client base have grown, one challenge has become more apparent:
How do we deliver consistent guidance and documentation across every project, for every user, at any time?
Solving the Scale Problem: The Kanopi Wiki + AI Search
To help streamline and standardise knowledge, we built a Project Wiki into Kanopi. This became our single source of truth - living documentation that evolves with every project.
Then we took it a step further.
We connected the Wiki to OpenAI, creating an intelligent search interface where anyone on the team can simply ask Kanopi for the answer they need. With natural-language responses tailored to the project’s data, the days of digging through documents or messaging teammates for context started to fade away.
The Next Evolution: An Embeddable AI Help Desk
Today, we’re excited to share the next layer of the experience - Kanopi’s embeddable help desk with integrated support ticketing.
Users can now ask a question directly inside the software they’re using. Behind the scenes, Kanopi understands the:
- Client
- Project
- Page/feature being used
- User and their role
It uses all of this context to provide guidance based on the exact information we’ve documented for that project.
If Kanopi doesn’t have the correct information?
It automatically switches to create support ticket for our team to review, improve, or clarify.
That means:
- Consistent communication
- Accurate, up-to-date support
- No gaps between documentation and real-world usage
- Clear, scalable guidance available anytime, 24×7
And most importantly -
We can maintain and refine the knowledge base continuously, improving the system every time a user asks for help.
Bringing Clarity to Every Software Project
Whether you’re building a custom application or running a long-term digital transformation, clarity is everything. With Kanopi’s new AI-powered help desk, your team and your users get the right information, at the right time, in the right context.
If you’re looking for better transparency, communication, and support across your software projects - contact us to see how Kanopi can work in your business.
